Confessions of an Apple Store Employee →
The worst is when we have to work the Phone Room, which is where calls to the store are answered. The other day, I felt like I was working a suicide hot line. People sometimes call us up and treat us like we’re their therapists. Or we have women who want help with their computers as they try to prove their husbands are cheating on them. Usually I just transfer people to AppleCare so I don’t have to deal with them.
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